Shipping policy
Bottle N Brew - NAVIDIUM SHIPMENT PROTECTION
Protect Your Delivery with Navidium
There is no need to wait weeks for claims to be processed by couriers - protect your parcel and we’ll offer you a refund or replacement right away.
WHAT WE DEEM AS LOST:
• Shipment states "delivered" but you have not received it. Depending on where you live, we ask that you allow up to 7 business days for your parcel to be delivered. Sometimes the courier prematurely marks it as "delivered" and tries redelivery, later it turns up in a secure location at your property or it may be at your neighbors. • Your tracking has not been updated for 2 weeks from the ship date.
We reserve the right to class this as a ‘delay’ if there is a high volume of parcels in the network and we are aware of delays, otherwise, we will offer a refund or replacement.
WHAT WE DEEM AS DAMAGED:
• Item arrives damaged in transit - a leak from the bottle.
• We go to great lengths to prevent leakage, but due to manufacturing defects from distillers, sometimes leaks will happen.
• Please remember that extreme heat while in transit can impact leaks.
• We may not be able to replace your item in these cases, but we’ll do the best we can to make it right.
• Some of your order is missing due to the box/packet opening in transit.
Please contact us at guestservices@bottlenbrew.com immediately if your items have arrived damaged or if something is missing. Please provide photos so we may assess the situation.
WHAT WE DO NOT COVER:
• Missing parcels or redelivery fees due to incorrect address information provided by you.
• Delays in transit.
• We are not responsible for any return to sender fees, and these will be deducted from your refund.
• Items that are returned to us for a refund or exchange and are not in a resaleable condition (label damaged, seal broken, bottle opened/consumed).
• If you requested items to be left outside your property and they go missing - this waives the right to any claim as per carrier terms and conditions.
HOW TO SUBMIT YOUR CLAIM:
If your parcel is lost or damaged, please contact us at guestservices@bottlenbrew.com from the email address you used to place your order. A member of our patron service team will assist you within 1-2 working days. What to include in your claim:
• Subject line: CLAIM for order #12345
• Description of your issue
• Photos of damage
We will continue to track your parcel, and should it appear, we request it be sent back to us at our expense.
By selecting Navidium shipping protection, you agree to these terms.
We ask that you do not contact us regarding a missing parcel until the allotted time has passed for it to be deemed as lost.
This is our in-house protection policy. Navidium shipping protection is non-refundable.
OUR POLICY FOR UNPROTECTED PARCELS:
We will follow the claims policy with your selected courier to either locate your parcel or deem it as lost. This may take 6-8 weeks and is at the discretion of the courier.
If your parcel has a GPS location or photographic evidence that it has been delivered to your property, is with a neighbor, or is at a secure location, we are not responsible for a refund or replacement.
Bottle 'n Brew
5050 Sunbeam Road, Suite 1, FL 32257
(904) 379-1088
guestservices@bottlenbrew.com
1. General Shipping Information
Bottle 'n Brew ships orders to addresses within the United States only. We do not offer international shipping at this time. All orders are processed and shipped during our regular business hours, Monday through Friday, excluding holidays.
2. Shipping Costs
Shipping costs are calculated at checkout based on the selected shipping method and the total weight of the order.
3. Processing Time
Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped. Please note that processing times may be extended during peak seasons or due to high order volumes.
4. Delivery Timeframes
While we strive to deliver your order within the estimated timeframes, actual delivery times may vary due to factors beyond our control, such as carrier delays, weather conditions, or other unforeseen circumstances. Bottle 'n Brew is not responsible for delays caused by carriers.
5. Shipping Restrictions
- We do not ship to P.O. Boxes, APO/FPO addresses, or U.S. territories.
- Due to state regulations, we may be unable to ship certain products to specific states. If any restrictions apply to your order, we will notify you promptly.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided in the email or by visiting the carrier’s website.
7. Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us immediately at guestservices@bottlenbrew.com or (904) 379-1088. We will work with the carrier to resolve the issue and, if necessary, send a replacement or issue a refund.
8. Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy.
9. Contact Us
If you have any questions or concerns about our shipping policy, please contact us:
Bottle 'n Brew
5050 Sunbeam Road, Suite 1, FL 32257
(904) 379-1088
cs@bottlenbrew.com
By placing an order with Bottle 'n Brew, you agree to the terms outlined in this Shipping Policy. We reserve the right to update or modify this policy at any time without prior notice. Any changes will be posted on this page with the effective date.